How big is the bag?

Dimensions are marked in each product's images.

What size laptop will fit?

The laptop size each bag fits is marked in its product images. Sizes are a guide, so please check your device's dimensions.

Can I take it on a plane as a carry-on?

Check the dimensions marked in the product images and confirm with your airline before you fly, as carry-on limits vary.

Does the USB port come with a power bank?

No. Bags with a USB port have no battery. Connect your own power bank inside the bag to charge your phone from the outside. Power banks and cables are not included.

Is it waterproof?

Our bags are water-resistant and handle light rain, but please don't submerge them.

How do I clean it?

Wipe with a damp cloth and a little mild soap, then air-dry. Do not machine wash or tumble dry.

How long does it take to process my order?

Orders are processed within 1–2 business days.

How much is shipping, and how long does it take?

Shipping is free on every order. Orders ship from our US warehouses and usually arrive within 3–10 business days after dispatch.

Where is my order?

Email us your order number and we'll check the status for you.

Can I change my address or cancel my order?

Yes, before it ships. Please email us as soon as possible.

What if my package is lost?

Email us your order number. If it is confirmed lost, we'll reship your order or give you a full refund.

Can I return my bag?

Yes. Unused items in their original condition, with tags and packaging, can be returned within 30 days of delivery.

How do I start a return?

Email us your order number along with photos of the item. We'll reply within 1–2 business days with return instructions. Please don't send anything back before contacting us — the return address depends on your order, and returns sent without our approval can't be processed.

Who pays for return shipping?

For change-of-mind returns, the customer pays return shipping. If your item is defective, damaged or wrong, you won't pay anything.

When will I get my refund?

Once your return is received and checked (3–5 business days), we refund your original payment method. Your bank may take another 5–10 business days to show it.

What if my item is defective, damaged or wrong?

Email us your order number and photos within 30 days of delivery. Once we've reviewed and confirmed the issue, we'll arrange your refund.

Can I exchange for a different color or style?

Simply return the original and place a new order.